Refund policy

Return & Refund Policy – Glamzena

At Glamzena, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days from the date you receive your order.

To be eligible for a return:

• Items must be unused, unworn, and unwashed
• All original tags must remain attached
• Products must be returned in their original packaging
• Proof of purchase, such as your order number or receipt, is required

Items that do not meet these requirements may not be accepted for return.

2. How to Start a Return

To request a return, please contact our support team at support@glamzena.shop

Once your return request has been approved, we will provide you with:

• Return instructions
• A return shipping label, where applicable

Please Note: Returns sent without receiving prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully as soon as it is delivered.

If you receive:

• A damaged item
• A defective product
• The wrong item or size

Please contact us within 48 hours of delivery at support@glamzena.shop and include clear photos showing the issue. We will review your request and work to provide an appropriate solution as quickly as possible.

4. Exchanges

We offer exchanges only in the following situations:

• Damaged or defective items
• Incorrect items received
• Wrong size delivered

Exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Glamzena does not charge any restocking fees.

You will not be charged an additional fee for returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved:

• The refund will be issued to the original payment method
• Processing time: 5–7 business days
• Maximum refund time: up to 7 business days after approval

Please keep in mind that your bank or payment provider may require additional time to process and display the refund in your account.

7. Discounts & Promotions

Refunds will not be provided for discounts or promotional codes that were not applied at checkout.

Discounts and promotional codes must be used when placing the order and cannot be applied retroactively.

Customer Support

For any questions or assistance regarding your order, returns, or refunds:

Store Name: Glamzena

Address: 115 Fairview Rd, Birkenhead, Prenton CH43 5UL, United Kingdom

Phone: +44 7575 417154

Email: support@glamzena.shop

Instagram: Glamzena

Facebook: Glamzena

Our support team is available to assist you and help ensure a smooth shopping experience.